Free Trial First
NitroGPT includes a 7-day free Pro trial upon installation. No payment is required to start the trial. All Pro features are available during the trial, giving you a full opportunity to evaluate the extension before purchasing. We encourage you to use the trial period before buying.
Digital License Policy
NitroGPT Pro is a digital software license with immediate access upon purchase and activation. By completing a purchase, you acknowledge:
"I understand that NitroGPT Pro is a digital license with immediate access. I request immediate access and acknowledge that once the license is delivered or activated, I may lose my right of withdrawal to the extent permitted by applicable law."
This acknowledgement is required at checkout and reflects the nature of digital goods under applicable consumer protection regulations, including Article 16(m) of the EU Consumer Rights Directive, which allows Member States to permit consumers to waive the right of withdrawal for digital content not delivered on a tangible medium when they have explicitly consented to delivery beginning immediately.
When Refunds May Be Considered
While paid licenses are generally non-refundable once activated, we may consider refunds in the following circumstances:
- Duplicate charges or billing errors
- Technical failure on our side that prevents activation, where we are unable to resolve the issue within a reasonable timeframe
- Cases required by applicable law
Refund eligibility is determined on a case-by-case basis at our discretion, except where required by law.
What Is Not Refundable
- Licenses already activated on one or more browsers
- Purchases where the trial was used before buying
- Dissatisfaction with features that are clearly described on the product website
- Incompatibility with a browser or operating system not listed as supported
- Changes to ChatGPT by OpenAI that affect NitroGPT functionality after purchase
Cancellation
Annual subscriptions can be cancelled at any time through the N8 Solutions Account Management Portal. Cancellation stops future renewal charges. Access continues until the end of the current paid billing period. No prorated refund is issued for the remaining time on a cancelled annual subscription.
How to Request a Refund
To request a refund, open a support ticket through the N8 Solutions Support Portal with your NitroGPT license selected and your order details. For legal or privacy-related requests, you may also contact us at contact@nitrogpt.app.
Contact
Billing & refund questions: N8 Solutions Support Portal
Legal & privacy contact: contact@nitrogpt.app